Refund policy

International Orders

  • Returns & Exchanges: Please note that for all international deliveries, returns, refunds, and exchanges are not accepted.

Refunds & Returns (Local Orders)

We accept returns for unworn items within 7 days from the date of shipment.

  • If the total order value drops below 100 SGD after a return (making the order ineligible for free delivery), a deduction of 5 SGD will be applied from your refund to cover the initial shipping cost.

Faulty Items

If you have received a faulty item, please contact our support team promptly, and we will assist you in resolving the issue.

Non-Returnable Exceptions

  • Gift Cards: Non-refundable.

  • Yoga Tops / White Items: Due to hygiene reasons, these items cannot be returned or refunded.

  • International Orders: Not eligible for return, refund, or exchange.

  • Sale & Promotional Items:

    • Sale items & marked-down items

    • Pre-order items

    • Gift box items

    • Items purchased during sale and/or promotional periods

    • Items purchased using discount codes

Exchanges (Local Orders)

Exchanges are accepted for unworn items within 7 days of the shipment date.

  • Please note: Yoga tops and white items cannot be exchanged due to hygiene reasons.

How to Request a Return or Exchange

For assistance, please contact our customer support team with the following details:

  1. Email address used to place the order

  2. Order Number

  3. Desired colour and size of the items for return or exchange

  4. Reason for return (e.g., too big, too small, too short, too long, etc.)

  5. Desired colour and size of the replacement item (if applicable)

*Please ensure that all items are in their original condition with tags attached.

Return Shipping & Fees

  • Returns or exchanges must be sent to our office address via registered mail or a mail service with tracking. CHITTA cannot be held responsible for lost or misplaced mail.

  • A SGD $5 shipping fee will be charged to mail replacement items to you.

Shipping Errors & Address Corrections

  • Our Mistake: If an error occurs during delivery on our end (e.g., incorrect address printed or wrong item shipped), we take full responsibility and will resolve it promptly.

  • Customer Detail Errors: If incorrect delivery details were provided by you, a re-delivery fee of SGD $6 will apply if you fail to notify us of the error within 12 hours of placing your order.

Cancellations

Once orders have been confirmed and processed, cancellations are not permitted after the items have been packed and prepared for shipment.