Shipping policy

Free Shipping Thresholds

  • Singapore: Free shipping on orders $100 SGD and up (excluding Gift Cards)

  • Australia & New Zealand: Free shipping on orders $200 SGD and up

  • Hong Kong: Free shipping on orders HK$1,000 HKD and up

  • Indonesia: Free shipping on orders Rp 1,800,000 IDR and up

  • Japan: Free shipping on orders ¥20,000 JPY and up

  • Malaysia: Free shipping on orders $150 SGD and up

  • South Korea: Free shipping on orders ₩200,000 KRW and up

  • Taiwan: Free shipping on orders $5,000 TWD and up

  • Thailand: Free shipping on orders $200 SGD and up

  • United States: Free shipping on orders $300 SGD and up

Local Shipping (Singapore)

  • Delivery Time: Expect to receive your parcel within 3–5 business days from order placement.

  • Tracking: Tracking information will be emailed once your shipment has been dispatched.

International Shipping & Delivery

  • Delivery Time: Expect to receive your parcel within 7–15 business days with detailed tracking sent via email upon dispatch.

  • Shipping Rates: Actual shipping rates depend on your destination and parcel size, calculated automatically at checkout.

  • Delivery Disclaimer: CHITTA aims for the fastest and most reliable delivery possible, but does not guarantee delivery within the estimated timeframe and disclaims liability for delays beyond our control.

  • Customs & Import Duties:

    • International customers are solely responsible for any additional taxes, duties, brokerage, and delivery fees levied by their destination country.

    • The full value of the order will be declared on all international shipments.

    • Please contact your local customs office to inquire about import regulations and potential duty fees before placing your order.

    • Refused or held packages due to unpaid taxes and/or duties are subject to deduction of return shipping costs.

    • CHITTA is not responsible for additional local taxes or requests to waive signature requirements. Local post offices handle customs fees upon arrival.

International Returns & Exchanges Policy

  • Strict Non-Returnable Policy: For all international deliveries, returns, refunds, and exchanges are not accepted.

Refunds & Returns (Local Singapore Orders Only)

We accept returns for unworn items within 7 days from the date of shipment.

  • Free Shipping Adjustment: If the total order value drops below $100 SGD after a return, a $5 SGD deduction will be applied to cover initial shipping fees.

Faulty Items

If you receive a faulty item, please contact our support team promptly, and we will assist you in resolving the issue.

Non-Returnable Exceptions

  • Gift Cards (non-refundable)

  • Yoga Tops / White Items (non-refundable due to hygiene reasons)

  • International Orders (all sales final)

  • Sale items, marked-down items, pre-order items, and gift box items

  • Items purchased during sale/promotional periods or using discount codes

Exchanges (Local Singapore Orders Only)

Exchanges are accepted for unworn items within 7 days of shipment.

  • Note: Yoga tops and white items cannot be exchanged due to hygiene reasons.

How to Submit a Return/Exchange Request

Contact customer support with the following details:

  1. Email address used to place the order

  2. Order Number

  3. Desired colour and size of the items for return or exchange

  4. Reason for return (e.g., fit issue)

  5. Desired replacement item details (if applicable)

*Items must be returned in original condition with tags attached.

Return Shipping & Processing

  • Returns must be sent to our office address via registered mail or tracked shipping service. CHITTA is not responsible for lost or misplaced mail.

  • A $5 SGD shipping fee applies for re-dispatching replacement items.

Address Errors & Order Cancellations

  • Merchant Errors: If an error occurs on our end (e.g., wrong item or address printed), CHITTA assumes full responsibility to rectify it promptly.

  • Customer Address Errors: If incorrect delivery details were provided at checkout, a re-delivery fee of $6 SGD will apply if changes are not requested within 12 hours of order placement.

  • Order Cancellation: Orders cannot be canceled once they have been packed and prepared for shipment.